FAQ

What services does your company offer ?

Business Consulting: Strategic planning, operational efficiency, and digital transformation.

IT Solutions: Custom software development, AI integration, ERP & CRM implementation, and cybersecurity solutions.

PR & GR Services: Media relations, government advocacy, crisis communication, and lobbying.

Market Research: Competitor analysis, market entry strategies, consumer behavior insights, and market penetration services.

How can I contact customer support ?

You can reach our customer support team through the following channels:

Email: inquiry@q-letter.com
Phone: +48 574 569 674
Contact Form: Available on our "Contact Us" page. Our support hours are Monday to Friday, 9:00 AM to 6:00 PM (local time).

What is your return policy ?

As a consulting and IT solutions provider, our services are non-returnable. However, we prioritize client satisfaction and offer:

Revisions for projects within the agreed scope.
Refunds or credit in exceptional cases where we fail to meet contractual deliverables.

How does your consulting process work?

Our process involves:

Initial consultation to understand your business needs.
Detailed analysis of challenges and opportunities.
Proposal of tailored solutions and strategies.
Implementation support and ongoing evaluation to ensure success.

Can you help my business comply with international regulations like the EU's Corporate Sustainability Due Diligence Directive (CSDDD)?

Absolutely! We provide compliance consulting and IT solutions to help businesses align with directives like CSDDD, ensuring seamless integration into international markets.

Do you provide training or workshops for businesses?

Yes, we offer customized training programs and workshops on topics such as digital transformation, sustainability compliance, and PR best practices. These sessions can be conducted in-person or online.

How do you ensure data security for your IT solutions?

We implement robust security measures, including:

Advanced encryption for sensitive data.
Regular security audits.
Compliance with international data protection standards like GDPR.

What is the timeline for completing a project?

Timelines vary based on project complexity. However, we always provide a clear roadmap during the proposal stage and keep you updated throughout the process.

Can I request a demo of your IT solutions?

Yes, we offer demos for most of our IT solutions to help you understand how they align with your business needs. Contact us to schedule a session.

Do you offer ongoing support after project completion?

Yes, we provide post-project support, including:

Regular maintenance and updates for IT solutions.
Follow-up consulting sessions to ensure continued success.
Optional retainer agreements for long-term support and optimization.

How do you customize your solutions for my business?

We begin by thoroughly understanding your unique challenges, goals, and industry landscape. Our team then designs tailored strategies and IT solutions that align with your specific requirements, ensuring maximum impact and efficiency.

Frequently asked questions